Terms of Service

Last updated: March 2026

These terms apply to all website design and hosting services provided by Studio Prosper ("we", "us", "our") to business clients ("you", "your"). By completing a Stripe Checkout or paying an invoice from us, you agree to these terms.

1. Who We Are

Studio Prosper is a sole trader business operated by David Prosper, based in Manchester, United Kingdom.

• Email: team@studioprosper.co.uk
• Website: studioprosper.co.uk

This information is provided in accordance with the Electronic Commerce (EC Directive) Regulations 2002.

2. What You Get

For a one-off setup fee of £199, we will provide:

• A professionally designed website with up to five content sections (e.g. hero, services, about, portfolio, contact).
• One year of domain name registration (subject to availability at the time of purchase).
• One year of managed website hosting.

After the first 12 months, hosting and domain renewal continue at £49 per month. This covers your domain, hosting, SSL certificate, and minor content updates.

3. How It Works

We may build a prototype of your website speculatively — before you have asked us to. This is at our own cost and risk. You are under no obligation to purchase it.

If you choose to proceed by completing payment, we will:

• Register your chosen domain name (or connect one you already own).
• Publish the website and set up hosting.
• Send you a link to review and request changes.

We aim to have your site live within 7 working days of receiving payment and any content you want included. If you do not provide requested content within 30 days of payment, the project will be paused. A £49 restart fee applies to resume paused projects.

4. Revisions

Your package includes one round of revisions — a single list of minor changes such as text edits, image swaps, or colour adjustments. We will complete these within 5 working days.

Major structural changes or additional sections beyond the original scope will be quoted separately before any work begins.

5. Your Content & Approval

Your website may include text, images, and design elements generated or assisted by artificial intelligence. We review all AI-generated content for accuracy and quality, but we cannot guarantee it is completely free from error.

You are responsible for reviewing and approving all content before your site goes live. If you spot anything incorrect — a wrong phone number, a misspelled name, an inaccurate description — tell us and we will fix it at no extra cost as part of your revision round.

You must not ask us to publish content that is unlawful, defamatory, or infringes the rights of any third party. If you provide content that causes a legal claim, you are responsible for it.

6. Ownership

Once payment is cleared and the site is delivered:

• You own the text, images, and visual design of your website.
• We retain ownership of the underlying code, templates, and development tools used to build the site. We grant you a non-exclusive, perpetual licence to use them for your business website.

Domain name: The domain is registered in your name. If you cancel the hosting, the domain is yours to keep or transfer. We will provide the transfer code on request within 14 days.

7. Hosting, Renewals & Cancellation

Hosting and domain services are included for the first 12 months as part of the £199 setup fee. After this, the £49/month retainer applies.

• Cancelling: You can cancel the monthly retainer at any time with 30 days’ written notice by emailing team@studioprosper.co.uk. No exit fees.
• What happens when you cancel: Your site will be taken offline at the end of the paid period. Your domain remains yours (see section 6). We will delete your data within 30 days of cancellation unless we are legally required to keep it (see section 11).
• No pro-rated refunds: We do not refund partial months.
• Renewal notice: We will email you at least 30 days before any renewal payment is taken.

8. Refunds

The £199 setup fee is non-refundable once we have begun work on your site (registering your domain, configuring hosting, or making changes based on your feedback).

If we built your site speculatively and you have not yet asked for any changes or provided content, we have not yet begun work on your behalf. In this case, a full refund is available within 14 days of payment.

If you are a consumer (not buying for your business) and believe you purchased in error, contact us within 14 days for a full refund under the Consumer Contracts Regulations 2013.

9. Business-to-Business Service

This service is offered on a business-to-business (B2B) basis. By purchasing, you confirm you are acting in the course of your trade, business, craft, or profession.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to B2B contracts. However, we voluntarily offer the consumer refund right described in section 8 above to any individual who purchases in error.

10. Liability & Legal

• Limit of liability: To the maximum extent permitted by law, our total liability for any claim arising from our services is capped at the total amount you have paid us in the 12 months preceding the claim.
• What we are not liable for: Loss of business, loss of profits, loss of data, or any indirect or consequential losses — however caused.
• Service interruptions: We use reputable hosting providers but cannot guarantee 100% uptime. We are not liable for losses caused by hosting outages, DNS issues, or third-party service failures.
• Content accuracy: You are responsible for checking your website content is correct before it goes live (see section 5).
• Governing law: These terms are governed by the laws of England and Wales.
• Late payment: The Late Payment of Commercial Debts (Interest) Act 1998 applies to overdue sums.

11. Your Data & Privacy

We collect and process limited personal data to deliver our service:

• What we collect: Your business name, email address, phone number (if publicly listed), business address, and Google Maps rating.
• Why: To build your website, contact you about it, and process payments.
• Who we share it with: Stripe (payment processing), Vercel (website hosting), and domain registrars (domain registration). We do not sell your data to anyone.
• How long we keep it: We retain your data for as long as your account is active. If you cancel or opt out, we delete your personal data within 30 days — except financial records, which we keep for 6 years as required by HMRC.
• Your rights: Under the UK GDPR, you have the right to access, correct, or delete your personal data. Email team@studioprosper.co.uk and we will respond within 30 days.

12. How We Contact You

You may receive an initial email from us if your business appeared in a local search without a website. This is a business-to-business communication sent under the UK Privacy and Electronic Communications Regulations (PECR).

If you do not want to hear from us, reply with “Remove” and we will delete your details immediately and permanently. We maintain a suppression list to ensure you are never contacted again.

13. Complaints

If something goes wrong, email team@studioprosper.co.uk with the subject line “Complaint”. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 working days.

If we cannot resolve your complaint directly, either party may refer the matter to the courts of England and Wales.

14. Force Majeure

We are not liable for delays or failures caused by events outside our reasonable control, including but not limited to: internet outages, hosting provider failures, natural disasters, pandemics, strikes, or government actions.

15. Changes to These Terms

We may update these terms from time to time. If we make material changes, we will email you at least 30 days before the new terms take effect. Your continued use of our service after that date means you accept the updated terms. If you do not agree, you may cancel under section 7.

16. General

• Entire agreement: These terms, together with any invoice or checkout confirmation, are the entire agreement between us. No other promises or representations apply unless confirmed in writing.
• Severability: If any part of these terms is found to be unenforceable, the rest remains in full force.
• No waiver: If we do not enforce a right under these terms, it does not mean we have waived that right.
• Assignment: You may not transfer this agreement to someone else without our written consent. We may transfer our obligations to another party provided the service quality is maintained.

17. Contact

For any questions about these terms, email team@studioprosper.co.uk.